Terms of service

TERMS AND CONDITIONS

1. General Provisions

These Terms and Conditions govern the relationship between RelaxWave and the visitors and customers of the online store.

By using the website and placing an order, the customer agrees to these Terms and Conditions.

2. Store Information

Trading Name: RelaxWave

Email: relaxwave.eu@gmail.com

Website:

3. Products and Prices

All products offered in the store are described with their main characteristics and selling prices.

All prices include applicable taxes, where applicable. Shipping costs are stated separately before the order is completed.

RelaxWave reserves the right to change prices and product information at any time. Such changes will not affect orders that have already been confirmed.

4. Orders

The customer places an order through the online store by providing the necessary delivery and contact information.

After receiving the order, the customer will receive an order confirmation at the email address provided.

RelaxWave reserves the right to refuse or cancel an order in the event of insufficient stock, a technical error, an incorrectly stated price, or other objective reasons.

5. Payment

Payment is made using the payment methods available in the store.

When paying by card, payment processing may be carried out through an external payment provider. RelaxWave does not store the customer's full bank card details.

6. Delivery

Orders are delivered within the EU through the delivery provider selected by the store.

The estimated delivery time is stated during the checkout process or in the shipping information.

In the event of a delay caused by a courier or other external delivery provider, RelaxWave will assist the customer in tracking the shipment.

7. Right of Withdrawal and Returns

Consumers have the right to withdraw from a distance contract within the periods and under the conditions provided by applicable European consumer protection legislation.

Detailed information regarding product returns, conditions, and procedures is available on the “Returns & Refunds” page.

8. Complaints

If the customer receives a damaged, defective, or non-conforming product, they should contact RelaxWave at the email address provided and provide information about the issue.

Complaints will be handled in accordance with applicable consumer protection legislation.

9. Personal Data

The processing of customers' personal data is carried out in accordance with the RelaxWave Privacy Policy.

10. Intellectual Property

All texts, images, graphics, logos, and other materials published on the website are protected by applicable law and may not be used, copied, or distributed without permission where they belong to RelaxWave or the respective rights holder.

11. Changes to the Terms and Conditions

RelaxWave reserves the right to update these Terms and Conditions when necessary. The current version will always be published on the website.

12. Contact

For questions regarding orders, products, delivery, or these Terms and Conditions, you can contact us at:

Email: relaxwave.eu@gmail.com

Last Updated: 2/09/2026.